- runningmate.ph could not resolve their problem with my race results nor would they admit that maybe there was something wrong with the timing device that was on the race bib.
- Maybe since I am not a seasoned runner, they ignored to give me an update after I have answered all of their questions. Again, their reasons were not transparent with me.
- Maybe since they are an outsourced entity by Lifeline Foundation to conduct the race result of the event, runningmate.ph may have thought that it is Lifeline Foundation's responsibility to act on my request. Unfortunately, even though I have included Lifeline Foundation in my emails, I have also not received any response or acknowledgement.
- How do you suppose I feel about this? Actually, it would have been great if they provided me with an update, whether or not there was no problem with their system and the results would be the same or there was a problem but they could not change the results anymore. Either way, it is still an update and that is all what I want to receive to provide closure to this issue. As in every situation, transparency is always a critical key.
Aug 16, 2010
As I have promised in my last post, I would like to give an update regarding my discussions with runningmate.ph regarding what I deem to be a discrepancy in my race results. After several emails (4 emails from me and 2 emails from them and a lot of patience for waiting for about a month for an update) I have yet to receive any response from runningmate.ph. I have provided them with the necessary answers to their questions and likewise, gave them access to my Garmin online account for evaluation, I think it is best to say that I will not be hearing anything from them anymore. Why? Well, there are only a handful of theories I could think of and I have listed them below.